1. WHO IS OWLSMATRIX ?
"OwlsMatrix" is a brand of "OWLSTEAM LTD" See Details of our business.
- a young, dynamic, and vibrant business in the made-to-order field - make your dream come true with hundreds of personalized products with up-to-date styles, choices, sizes, and colors.
- Established in 2016, Owlsmatrix says NO to mass production and aims at meeting each customer’s specific requirements. That explains why after only 3 years of establishment and development, we have sold over 500,000 products, reaching 370,000 customers. 92% of our customers have expressed their satisfaction with the quality of our products, of which up to 40% of customers decide to return for the second purchase and more.
- Time is money and at Owlsmatrix, we have tried our best to develop a user-centered website to provide customers with the best and safest online shopping experience. We have warehouses in the United States, United Kingdom, Australia, China with the integrated shipping systems of DHL, USPS, and UPS, Yunexpress, UBI.
- Owlsmatrix distributes its goods to more than 180 countries around the world with even faster service to countries like the USA, Canada, New Zealand, Australia, Europe, and some Asian countries. However, all of the products are made-to-order, so it takes 3-4 days to manufacture and proceed with the orders. Afterward, it takes another 5-10 business days for delivery. So please be patient with us because we would like to bring nothing but the best products to our beloved customers.
We are currently in a close partnership with Paypal, Stripe, Google, and Facebook. Our payment system utilizes the security of customer information from Paypal, Stripe, Mastercard, and VISA. Please feel secure while experiencing your online shopping with Owlsmatrix, our address: 1 Sophia road #05-12 Peace center Singapore 228149. We have one goal and that is to make Owlsmatrix the best online shopping destination for you!
Where even wildest dreams come true!
2. HAPPINESS GUARANTEED
We're constantly improving because we treat our workspace not just as a place to do business, but as a place to learn. We're always working on realizing new ways to deliver an even higher quality product with even faster turnaround times. From extraordinary print detail and exceptional customer service to something as simple as delivering on the day we promise, we make sure you receive exactly what you want - when you want it. We have worked extremely hard, learned millions of lessons, and have invested in incalculable amounts of time and energy to bring you a high-quality product with a delivery date you can count on consistently.
We have a deep appreciation for our incredible customers, our talented team, and the new heights we'll reach together.
3. WHAT'S SPECIAL ABOUT OUR PRODUCTS?
Owlsmatrix has developed a global reputation for quality, cost and customer service. We believe that looking great and feeling confident is a right and not a privilege.
We have different designs on many topics such as film, music, famous people cosplay. Among them, the most highlight ones are Armstrong, Elvis Presley, Star Trek,...
4. HOW OUR PRODUCTS ARE MADE?
To better understand Owlsmatrix's products, we will let you know the production process of our products.
Material: Our products are made by high-quality polyester but feels as soft as cotton, it brings the soft, comfortable feeling when you wear it. The Hoodie is made of lightweight and breathable insulating material against cold and wind, with synthetic fibers that have membranes adhering to body heat, helping to avoid cold. Especially, this material is also suitable for our printingtechnology.
Print Tech: Trendy fashion pattern, advanced digital 3D printing technology with environmental ink is applied to make the image is more clear and not fade easily. Especially, in the case of machine wash cold and hang dry, the design will never be faded.
Sewing clothes: With skilled workers, we guarantee to bring perfect products with beautiful, accurate seams and correct measurement as our size chart.
The final stage is also an indispensable stage: Censorship.
Before being submitted, our products are subject to censorship to ensure the best products are available to consumers. So that customers can be satisfied with our products at first sight.
With a global view and warehouses worldwide, we provide shipping to all countries such as the US, UK, France, Mexico, Japan, Germany, Canada ...and other countries. And with a variety of shipping ways: road, air, waterways, ...We offer our customers the right choice of shipping rates between express and regular shipping.
We are proud to offer international shipping currently operating in more than 200 countries and islands worldwide. Nothing is more meaningful to us than to bring our customers great value and service. We are responsible for tracking orders until customers confirm receipt of orders. In addition to shipping assurance, if there are cases the package is lost during shipping, we will refund your money.
Head Office: 24-26 Arcadia Avenue, Dephna House #105, London, Greater London, United Kingdom, N3 2JU