Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, contact our Customer Service team at firstname.lastname@example.org | LIVE CHAT | SMS Phone.
Once your order has been submitted, you may cancel it or modify address within (12) hours of placing it by visiting contact us or reaching out to our Customer Service team at email@example.com | LIVE CHAT | SMS Phone.
Below are the conditions under which a refund will be granted.
Additional non-refundable items:
*Please Note: We will not accept the refund request if the customer does not like our material.
The refund will go back to your account in 5-10 business days.
If the item(s) you received meets one of the conditions below, please contact us to report the issue and request a refund or a replacement.
Please attach the shipping label, the product photograph, and the video of yourself unboxing the package within 5 days since you have received it. If you can not provide the evidence in this time, we can't offer you a replacement or refund.
We will use this information to help you with your order and to prevent repeated errors in the future.
Thanks for your trust and patience! We will try to improve our products and service all the time to achieve your satisfaction!
If you have other concerns and inquiries, kindly send an email to support@Owlsmatrix.com .| LIVE CHAT