Refund Policy


Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, contact our Customer Service team at support@owlsmatrix.com | Facebook Message | SMS Phone.
Once your order has been submitted, you may cancel it or modify address within  (6) hours of placing it by visiting contact us or reaching out to our Customer Service team at support@owlsmatrix.com | Facebook Message | SMS Phone.

If you feel that the product you’ve purchased does not meet your expectations, then you do have the option to request a refund.

- Below are the conditions under which a refund will be granted.

- If the product you purchased is completely non-functional.

- If you did not receive your product within 60 business days after the date you placed your order.

- Additional non-refundable items:
- Wrong Size ( get 50% OFF for re-order new size)
- Wrong buyer information

- Gift cards.

- Digital image.

*Please Note: We will not accept the refund request if customer does not like our material.

The refund will go back to your account in 5-10 business days.

SHIPPING COSTS

You are expected to pay for your shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance for extra safety.

DAMAGED / LOW - QUALITY ITEM

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order and to prevent repeated errors in the future.

If you have other concerns and inquiries, kindly send an email to support@Owlsmatrix.com.