Return Policy


Due to the fact that OwlsMatrix's products are printed-on-demand items, we will not accept returns. However, do not worry, if there is an issue with your order, we will refund or send you a replacement. Please refer to our refund and contact us our customer service team is willing to support you.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your order information before submitting your order and double check with the confirmation mail after the order being placed. Check spelling, names & options carefully. 

You are welcome to contact us via | Live Chat, if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 6 hours after being placed, as they are sent into production after that.