Please kindly submit an order adjustment and/or cancellation request within 2 hours since your purchase via [email protected] for support.

 2 hours since your purchase via [email protected] for support.

  • You will get 95% refund if cancellation time is within the allowed time ( 2 hours after placing your order) without any fee.
  • The order can not be fully refunded if the cancellation request is sent after 2 hours Adjustment might be charged an additional amount which depends on the type of adjustment.
  • The support department will quickly confirm about this cancelation and handle your refund amount as we accept it as valid request. It normally be taken 8 – 12 hours.
  • The refund will be issued via your original payment method with our store after 5 to 7 business days.

Happy Shopping with us!

Happy Shopping with us!

OwlsMatrix Customer Service Department

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Contact US:
Email:  [email protected]

Representative office a UK:7 Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ

Representative office in US: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM, 87110 USA Adjustments or cancellations made after this period may not be processed, depending on the order status and fulfillment stage. Since policies and services can differ widely between industries and regions, reviewing specific consumer experiences—like those mentioned at https://i-fun.co.uk/best-rtp-online-casinos-australia/ for Australian online entertainment—may offer additional insight into handling changes or refunds in different contexts.

Design office: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG

Monday - Friday From 9:00 AM - 5:00 PM (UTC - 07:00)