+ "OwlsMatrix" is a brand of "OWLSTEAM LTD" See Details of our business. A young, dynamic, and vibrant business in the made-to-order field - make your dream come true with hundreds of personalized products with up-to-date styles, choices, sizes, and colors.
- Established in 2016, Owlsmatrix says NO to mass production and aims at meeting each customer’s specific requirements. That explains why after only 3 years of establishment and development, we have sold over 500,000 products, reaching 370,000 customers. 92% of our customers have expressed their satisfaction with the quality of our products, of which up to 40% of customers decide to return for the second purchase and more..

+ Yes. We are providing international shipping.

However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries. The shipping cost is $7.99 for the first item, plus $2 for each subsequent 0.5 kg of weight. 

+ Normal Shipping:

+ Production Time:  2 - 4 Days (Depends on your product)

+ Shipping Time (UK, EU, US, CA) : 7-15 Business days.

+ Other country: 10 - 20 Business days.

Note: Your order may arrive later than expected, depending on the carrier, but no more than 30 days (from the date that it is shipped out, not the date the order is placed.) Some packages to remote areas, islands can take up to 45 days. Some packages need to be picked up by the customer at the local post office, please contact to pick up the package when notified.

+ You will receive a confirmation email with a tracking link so that you can follow your order every time! Please allow 5-7 days for the carrier to scan your package into their system. You can track your order at this link: Tracking Order

If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is after your estimated arrival date, please contact us, and we can take care of this case.

+ We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover  via Stripe

Debit Cards:  We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

* All Paypal pending orders need 1 more week for verification and processing. We will notify you if your order is on hold.