Return Policy

DO YOU TAKE RETURNS AND EXCHANGES?

We Sure Do! Please read our returns policy below! 

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. 

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more. 

Requests for returns or exchanges must be made within 12 hours of receiving your order. Personalized items cannot be exchanged as we cannot stock them. 

If you need to return or exchange your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER?

1. NOT HAPPY WITH YOUR ORDER

If you are not happy with your purchase, please contact us via support@owlsmatrix.com. Our customer service team will review your request and send out further instructions.

2. DAMAGED OR LOW-QUALITY ITEMS

If the product is defective or does not properly function as advertised, please kindly reach out to us via support@Owlsmatrix.com, including a photograph demonstrating the poor quality or the damaged area of the item.

The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones.

We will use this information to help you with your order, and eliminate errors in the future.

- Additional non-returnable items:
- Wrong Size ( get 50% OFF for re-order new size)

 *Note:

- Because we have many different suppliers for each region. So we have our own size chart. Please, check our size chart before ordering.

- The images on the website may not match 100% of the printed colors, for reasons that depend on the display screen of the device you use.

WARRANTY

This warranty only covers manufacturing defects and does not cover:

- Damage caused by accident

- Improper care

- Normal wear and tear

- Break down of colors and materials due to sun exposure

- Aftermarket modifications

*Please Note: No returns/exchanges for products with water exposure will be accepted.