Shipping

  • Production Time: All orders are processed within 2 - 3 business days.
  • Processing Time: our order will be produced within 2-5 days after your order is placed. Please allow us to make your own items with all our best, so we take great pride in delivering the highest quality products for our customers. So much do thank you for your patience.
  • Shipping Time: You will receive your order anywhere from 7 - 12 business days (depending on the shipping method you chose) from the date that it is shipped out, not the date the order is placed.
  • Return & Exchange: A full-refund of your purchase! Absolutely risk-free, no question asked. In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
  • Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
  • Worldwide Shipping Available: At OwlsMatrix, we ships products to over 100 countries worldwideShipping rates and fees may vary depending on your country or region.
  • If you have any other queries, please feel free to email us at support@owlsmatrix.com